Whether our service is to supplement your own in-house skills, to fast track a resolution to a problem or to share the load of your everyday tasks, we're here to help. Our services are geared around the most common technologies used by organisations and are offered over the phone, with remote diagnostics or onsite in person by security leared technical specialists, certified by the vendors.

Offered in a cost-effective and transparent manner, you would subscribe to our service for a minimum of 12 months. This would give you unlimited telephone and email access a to our technical support team during office hours 8.30m to 5pm Monday to Friday, excluding Bank Holidays.

Typically you want us to assist you on demand either to answer a specific technical question or to assist you with a configuration issue or perhaps in some minor development. We term this incident support and this works by us calling off support units from your prepaid bundle. You can call us about anything and ask us to do anything from our skills area.

As a value added extra you may want us to take some responsibility for the ongoing health and performance of your servers or databases. For an annual fee your designated servers and databases would be monitored 24x7 by Xicon's specially configureed software.

Our menu of services and charges allows you to choose a combination that suits your needs and fits your budget. You are able to top up with extra bundles throughout the year as your requirements develop and there are incentives for purchasing larger bundles at the outset. 

All the prices below exclude VAT and reasonable expenses and are subject to our terms and conditions for the provision of technical support.